Challenging Parent/Patient Scenarios: An Interactive Simulation

PROGRAM DESCRIPTION: Pediatric patients present a unique challenge as the medical encounter always involves a third party being the child's parent or legal guardian. At times there are challenges with these interactions which can potentially interfere with the primary reason for the patient's visit. We will simulate several different types of challenging parent interactions and discuss methods to help mitigate these while keeping the patient as the primary focus.

OUTCOME OBJECTIVE 1: Implement strategies to maintain professionalism in the setting of a challenging parent or guardian

OUTCOME OBJECTIVE 2: Recognize situations where additional help may be required to de-escalate a situation

OUTCOME OBJECTIVE 3: Utilize a variety of strategies to redirect the focus onto the care of the patient

BACKGROUND STATEMENT: This topic was presented by the 2 senior panelists at the Southern Pediatric Otolaryngology Study Group in January. It is an area identified as a knowledge gap regarding professionalism. We are including a PGY3 resident to bring additional perspective as a trainee in these situations.